No, you don’t need to be home. Many of our clients provide access beforehand. We just ask for clear instructions on entry and any specific requirements.
Frequently Asked Questions
Got questions?
Quick answers on bookings, pricing, and what to expect so you can book with confidence.
Yes, we bring all our own professional-grade cleaning products and equipment. If you prefer us to use your products, we’re happy to accommodate.
We understand that plans change. We ask for at least 24 hours’ notice for cancellations or rescheduling to avoid any fees.
Your satisfaction matters to us. If something isn’t right, please let us know within 24 hours and we’ll work with you to make it right.
We recommend picking up personal items, toys, and clutter to allow us to focus on detailed cleaning. This helps us get the best results in the time booked.
Yes, we are fully insured and take pride in being reliable and respectful in every home. Your space and belongings are treated with the utmost care.
Absolutely! Every home is different, so we encourage you to let us know your priorities so we can tailor the clean to your needs.
While we take great care, in the rare event something is damaged, we will communicate with you immediately and work towards a fair resolution.
We aim to provide consistency wherever possible so you can feel comfortable and familiar with your cleaner.
We may offer weekend or holiday bookings depending on availability. It’s best to book in advance to secure your preferred time.
You can book by contacting us directly via phone, message, or through our website. We’ll guide you through the process and confirm your booking quickly.
We offer convenient payment options and will confirm the available methods when you book your service.
Still have questions?
We can help you choose the right clean.
Tell us about your home, timing, and priorities and we’ll point you to the best service.