How your information is handled.

We may collect personal information including:

• Name
• Contact details (phone number, email address)
• Property address
• Service details and preferences
• Payment information (processed via third-party providers)

We may also collect information through our website, including IP address, browser type, and pages visited via analytics tools.

We collect personal information when you:

• Request a quote or make a booking
• Contact us via phone, email, or website forms
• Use our website or interact with our services

We use your information to:

• Provide and manage our cleaning services
• Communicate with you regarding bookings and enquiries
• Process payments and issue invoices
• Improve our services and customer experience
• Comply with legal obligations

We may disclose your information to:

• Employees or contractors providing cleaning services
• Payment processors and service providers
• IT and website service providers

We do not sell or rent your personal information to third parties.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

You may request access to or correction of your personal information by contacting us using the details below.

Our website may use cookies and analytics tools, such as Google Analytics, to improve user experience and track website usage.

You can disable cookies via your browser settings.

We may use third-party services, such as payment gateways and booking systems. These providers have their own privacy policies, and we are not responsible for their practices.

If you have a complaint about how we handle your personal information, please contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Bright Haven Cleaning

Email: rasmain@gmail.com